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Accessibility
Statement

BetterWrk is committed to ensuring digital accessibility for people with disabilities. We continuously work to improve the user experience for everyone and apply the relevant accessibility standards.

WCAG 2.1
AA Compliant
100%
Keyboard Accessible
6+
Assistive Technologies

Our Commitment

At BetterWrk, we believe that technology should be accessible to everyone, regardless of ability. We are committed to providing a digital experience that is inclusive, usable, and accessible to all users, including those with disabilities.

Our accessibility efforts are guided by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, and we continuously work to exceed these requirements where possible.

WCAG 2.1 Compliance

We follow the four core principles of web accessibility as defined by the Web Content Accessibility Guidelines.

Perceivable

Level AA

Information must be presentable in ways users can perceive

Implementation:

  • Text alternatives for images
  • Captions and transcripts for videos
  • Sufficient color contrast
  • Resizable text up to 200%

Operable

Level AA

Interface components must be operable by all users

Implementation:

  • Keyboard accessible navigation
  • No seizure-inducing content
  • Sufficient time limits
  • Clear navigation structure

Understandable

Level AA

Information and UI operation must be understandable

Implementation:

  • Readable and understandable text
  • Predictable functionality
  • Input assistance and error prevention
  • Clear instructions and labels

Robust

Level AA

Content must be robust enough for assistive technologies

Implementation:

  • Compatible with screen readers
  • Valid semantic HTML
  • Future-proof code standards
  • Cross-platform compatibility

Conformance Levels

Level A

Minimum level of accessibility

Achieved

Level AA

Standard level of accessibility (our target)

Achieved

Level AAA

Enhanced level of accessibility

Partial

Accessibility Features

Our platform includes comprehensive accessibility features designed to support users with diverse abilities and assistive technology needs.

Visual Accessibility

High Contrast Mode

Available

Enhanced color contrast for better visibility

Text Scaling

Available

Resize text up to 200% without loss of functionality

Focus Indicators

Available

Clear visual indicators for keyboard navigation

Alternative Text

Available

Descriptive text for all meaningful images

Motor Accessibility

Keyboard Navigation

Available

Full site functionality without a mouse

Click Target Size

Available

Minimum 44x44 pixel interactive elements

Motion Controls

Available

Alternative input methods for device motion

Voice Control Support

Partial

Compatible with voice navigation software

Cognitive Accessibility

Clear Language

Available

Plain language and simple sentence structure

Consistent Navigation

Available

Predictable layout and navigation patterns

Error Prevention

Available

Clear form validation and error messages

Session Timeout Warnings

Available

Advance notice before automatic logouts

Auditory Accessibility

Video Captions

Available

Closed captions for all video content

Audio Descriptions

In Progress

Descriptive narration for visual content

Visual Alerts

Available

Visual indicators for audio notifications

Transcript Availability

Partial

Text transcripts for audio and video content

Assistive Technology Support

We test our platform with various assistive technologies to ensure compatibility and optimal user experience.

Screen Readers

JAWS, NVDA, VoiceOver, TalkBack

Full Support

Screen Magnifiers

ZoomText, Magnifier, macOS Zoom

Full Support

Voice Control

Dragon NaturallySpeaking, Voice Control

Partial Support

Switch Navigation

Single-switch and multi-switch devices

Supported

Eye Tracking

Tobii, EyeGaze systems

Basic Support

Alternative Keyboards

On-screen keyboards, specialized input devices

Full Support

Known Issues & Roadmap

We maintain transparency about accessibility challenges and our plans to address them. Here are current known issues and resolution timelines.

Third-party Chat Widget

Customer support chat may have limited screen reader support

Low Impact
Workaround:
Use email support: support@betterwrk.com
Q3 2025

Video Player Controls

Some video player controls may not be fully keyboard accessible

Medium Impact
Workaround:
Request alternative video formats
Q2 2025

Complex Data Visualizations

Dashboard charts may need enhanced text alternatives

Medium Impact
Workaround:
Data tables available as alternative format
Q4 2025

Testing & Evaluation Methods

We use multiple evaluation methods to ensure our accessibility standards:

Automated Testing

  • Axe accessibility scanner: Integrated into our development workflow
  • WAVE Web Accessibility Evaluator: Regular page-by-page testing
  • Lighthouse accessibility audits: Performance and accessibility monitoring
  • Color contrast analyzers: Ensuring WCAG AA contrast ratios

Manual Testing

  • Keyboard navigation: Complete site navigation without a mouse
  • Screen reader testing: NVDA, JAWS, and VoiceOver compatibility
  • Voice control testing: Dragon NaturallySpeaking compatibility
  • Mobile accessibility: Touch screen and voice control on mobile devices

User Testing

  • Accessibility consultants: Expert review and recommendations
  • User feedback: Direct input from users with disabilities
  • Usability studies: Task-based testing with assistive technology users
  • Focus groups: Gathering insights from the disability community

Browser and Platform Support

Our accessibility features are tested and supported on:

Desktop Browsers

Chrome (latest)
Firefox (latest)
Safari (latest)
Edge (latest)

Mobile Platforms

iOS Safari
Android Chrome
VoiceOver (iOS)
TalkBack (Android)

Accessibility Feedback

Your feedback helps us improve accessibility for everyone. If you encounter barriers or have suggestions, please let us know.

Email Us

Send detailed feedback about accessibility barriers or suggestions.

Feedback Form

Use our structured form to report specific accessibility issues.

What to Include in Your Feedback

  • • Description of the barrier or issue
  • • Page or feature where it occurred
  • • Browser and assistive technology used
  • • Expected vs. actual behavior
  • • Screenshots or recordings (if helpful)
  • • Suggested improvements

We aim to respond to accessibility feedback within 2 business days.

Legal Framework & Standards

Our accessibility efforts are guided by relevant laws and standards:

Applicable Laws

  • Americans with Disabilities Act (ADA): U.S. federal law prohibiting discrimination
  • Section 508: U.S. federal accessibility standards for electronic content
  • EN 301 549: European accessibility standard for digital content
  • AODA: Accessibility for Ontarians with Disabilities Act

Technical Standards

  • WCAG 2.1 Level AA: Our primary conformance target
  • Section 508 (2018): U.S. federal accessibility requirements
  • ISO/IEC 40500: International accessibility standard

Third-Party Content

Some content on our website may be provided by third-party services. While we work to ensure these services meet accessibility standards, some may not be fully under our control. We:

  • Require accessibility compliance in vendor contracts
  • Regularly audit third-party services
  • Provide alternative access methods when possible
  • Work with vendors to address accessibility issues

Contact Information

For accessibility-related questions, concerns, or feedback:

BetterWrk, Inc.
Accessibility Team
123 Market Street, Suite 500
San Francisco, CA 94105
United States

Email: accessibility@betterwrk.com
Phone: 1-800-BETTERWRK
Response Time: Within 2 business days

Statement Updates

This accessibility statement was last updated on June 19, 2025. We review and update this statement regularly to reflect our ongoing accessibility improvements and to ensure accuracy.