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About BetterWrk
Businesses have been forced to choose between software that is ready and software that fits.
Buy a SaaS product and you get capability quickly, then spend years bending the business around it. Commission custom software and you get a closer fit, eventually, along with a maintenance obligation nobody costed. BetterWrk exists to remove that compromise: finished enterprise applications from the start, with the ability to keep adapting as the business changes.
Why this is possible now
The economics of software change moved.
For thirty years the reason enterprise software could not fit your business was cost. Understanding a process took weeks of interviews. Writing the change took months. Testing it took longer than writing it. So vendors built one product for everybody and told customers to adapt.
Two things changed. Observing how work actually happens became something software can do continuously rather than something a consultant does once. And the cost of producing and testing a well-specified change fell far enough that fitting the software to the business became a defensible commercial model rather than a bespoke project.
That is the whole thesis. Not that AI writes code. That the economics of change moved far enough for one company to stay accountable for a business’s software over time.
What we are not
- Not a low-code platform. You do not build the software.
- Not a curated bundle of other people’s SaaS.
- Not a development agency with a subscription attached.
- Not a consultancy that leaves after the report.
- Not an employee-monitoring product.
- Not an autonomous agent that ships changes nobody approved.
Operating principles
How we make decisions when it is inconvenient.
Evidence before opinion
A finding should be traceable to something observed. If you disagree with a conclusion, you should be able to open what it was based on and argue with that instead.
Say what is not true yet
Coverage, certification and product maturity are stated narrowly. A customer discovering a limitation during their first payroll run is a failure, whatever the contract says.
The customer approves material change
Software that changes itself without permission is not adaptive, it is unsafe. Approval is a real decision by a named person.
Improve processes, not people
ProcessScout is built so it cannot become a productivity ranking tool. This constrains the product, and we accept that.
Accountability does not get delegated
One provider for the environment, including the integrations we built and the open-source components we ship. There is no vendor to blame because there is only one.
Reversibility over confidence
We will be wrong sometimes. Feature gates, monitoring and rollback mean being wrong is recoverable rather than expensive.
Product philosophy
Start finished. Change only what needs to be different.
Most of what a business needs from software is not special. Invoices, employee records, agreements and approvals work broadly the same way in most organisations, and a business that customises them is usually just paying to be different for no reason.
But every business has a handful of things that genuinely are different, and those things are often the reason it wins. Traditional software forces you to abandon them. We would rather ship the standard 90% immediately and treat the remaining 10% as the actual work.
Open source
Used deliberately, supported properly.
BetterWrk owns most core applications. Where a mature open-source component does a job better than anything we would write, we use it — and then we take responsibility for the version you run, because "it is open source" is not an answer to a customer with a production incident.
Components are distributed as BetterWrk-certified builds: pinned, patched and supported by us. Licence obligations are met and published, and a software bill of materials is available to your security team.
Leadership
Who is accountable.
Simon Andrew
Co-founder
Agreed requirements, acceptance tests, and the line between a cited finding and a released change. If the fit promise means anything, it is because that line is held.
David Bell
Co-founder and Board Member
Enterprise technology and operations from Shell and Deutsche Bank. Suite direction, and the Managed Runtime and assurance commitments that sit behind it.
The company
Where to find us.
BetterWrk is headquartered in Austin, Texas, and operates with customers and delivery capability across multiple jurisdictions.
1005 Congress Avenue, Suite 925
Austin, TX 78701
(708) 726-3113
[email protected]
Careers
Who we hire.
People who have run operations, not only built software for it. Much of the work is understanding why a business does something strange before deciding whether to fix it — and often the strange thing is correct.
There is no public listings page yet. If this is the problem you want to work on, write to [email protected] and tell us what you would fix first.
See where your software is making work harder.
The fastest way to understand whether any of this applies to you is to point it at one of your own workflows.