Priya re-types a customer into CRM after the contract is signed. Again.
She does not report it. Nobody reports the twentieth time something is mildly annoying.
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ProcessScout
The business analyst that stays with the business.
Consultants map your processes, write a report and leave. ProcessScout is inside the software your team uses every day. It sees where the work becomes difficult, asks the people doing it what happened, and turns that into a change BetterWrk can test, approve and release.
Contract queue
14 agreements awaiting classification
Contracts administrator · asked in context
“I cannot tell which contracts need legal approval, so I send them all.”
ProcessScout Evidence summary
This affects 14% of agreements and adds a median delay of 1.8 days. Nine users have described the same problem in different words.
Proposed: classify agreements automatically and route only high-risk contracts to legal.
42 tests passed
Awaiting Legal Operations
Private to your organisation
Released
Measured
Median approval time reduced by 31% against the original baseline.
What it is
Process intelligence that can actually change the software.
Most process tools stop at a diagram. ProcessScout is useful because it sits in the same environment as the applications it is describing, and BetterWrk owns those applications. The gap between “we found the problem” and “the problem is fixed” is a governed release, not a procurement cycle.
It is not a chatbot
There is no open-ended assistant waiting for prompts. ProcessScout appears where a specific piece of work is happening, about that specific piece of work.
It is not process mining alone
Event logs tell you a step is slow. They do not tell you why. ProcessScout asks the person, and keeps the answer attached to the evidence.
It is not a productivity monitor
Its unit of analysis is a workflow, not an employee. It is designed to find bad process design, and it is built so that it cannot become a ranking tool.
What it observes
Signals that mean the work is fighting the software.
ProcessScout looks at interaction patterns and application events. Not keystrokes, not screens, not how long someone was at their desk.
- Re-entry. The same information typed into two places within a short window.
- Repetition. The same sequence of clicks repeated far more often than the design intended.
- Correction. Records edited shortly after creation, or the same field changed repeatedly.
- Delay. Work sitting between two steps for longer than the process implies it should.
- Abandonment. A workflow started and left unfinished, then restarted somewhere else.
- Escape. Work leaving the system entirely — exported to a spreadsheet, then re-imported.
- Errors. Validation failures and exceptions clustered around a particular step or record type.
From signal to released change
Six things happen between a complaint and a release.
Nothing here is automatic. Each step exists so that the last one — changing software your business depends on — is safe.
Step 1
It asks, in context
When a signal appears, ProcessScout asks the person who just did the work a short, specific question about that work. Not a quarterly survey. Not a satisfaction score.
Step 2
It finds the real requirement
“Add a button here” is a suggested solution, not a requirement. ProcessScout works back to what the person was trying to achieve, then checks how many others hit the same wall.
Step 3
It sizes the problem
Frequency, affected records, elapsed delay and which parts of the business are carrying the cost. A change is only worth making if the problem is worth solving.
Step 4
BetterWrk selects the intervention
Sometimes the honest answer is training or a configuration change, not new software. ProcessScout has system and repository context, so it knows what already exists before proposing to build anything.
Step 5
The change is tested and approved
Prepared in a controlled environment, validated against historical cases, reviewed by a person, and released only when the named owner in your business approves it.
Step 6
The outcome is measured
Against the measure that justified the change. If it did not help, that is reported, and the feature gate can be closed.
On AI
AI does the reading, the pattern-finding and much of the drafting. It does not decide what ships. Every material change has a named human reviewer and a named customer approver, and everything it produces is traceable back to the evidence it was based on.
Privacy and workforce trust
ProcessScout improves processes and software. It is not designed to rank individual employee productivity.
This is a design constraint, not a policy promise. A tool that could be turned into a surveillance system would stop people telling it the truth, and the truth is the entire point.
What it collects
Semantic telemetry about workflow steps: which step, which record type, how long, what failed. Plus the feedback a user chooses to give.
What it does not collect
No keystroke logging, no screen recording of general desktop use, no idle-time or activity scoring, no league tables of individuals.
Data minimisation and masking
Sensitive fields — pay, health, bank details, personal identifiers — are masked before analysis. ProcessScout needs to know that a step was slow, not what the salary was.
Aggregation by default
Findings are reported at process level. Where an individual’s feedback is quoted, it is quoted because they submitted it, and your configuration controls whether it is attributed.
Retention and control
Retention periods are set per environment. Observation can be scoped, paused or switched off by area, and the setting belongs to you.
Transparency to users
People can see that ProcessScout is active and what it is looking at. Feedback is a prompt they can decline, not a form they must complete.
An example, end to end
What this looks like from a user’s chair.
Illustrative sequence · not customer results
Did you just enter this customer somewhere else?
ProcessScout noticed the pattern and asked one question about the thing that just happened.
23 duplicate entries this month, all within an hour of a signature.
The complaint is now a sized problem with named affected records, not an anecdote in a meeting.
Create the customer and onboarding record from the signed agreement.
BetterWrk prepares a cross-module workflow and validates it against the last six months of signed agreements.
Tests passedPrivate release
Operations Director reviews the change and approves it.
She sees what changes, for whom, and how to switch it off. Approval is a decision, not a formality.
Approval required
Re-entry eliminated for signed agreements; onboarding starts the same day.
Measured against the baseline ProcessScout recorded before the change. Priya never filed a ticket.
See where your software is making work harder.
A Trail Map is ProcessScout applied to your business before you buy anything. It documents the workflow, sizes the friction and shows what should change.