Privacy Policy

1. Who We Are

BetterWrk provides an integrated enterprise software environment and the ProcessScout improvement layer that runs alongside it. This privacy policy explains how we collect, use, and protect your personal information when you visit our website at betterwrk.com or use our services.

2. Information We Collect

We collect information you voluntarily provide to us, including:

• Name and email address (via our contact form)
• Phone number (if provided)
• Company name (if provided)
• Information about your operational challenges

We also automatically collect:

• Browser type and version
• Pages visited and time spent
• Referring website
• IP address (anonymised)

3. How We Use Your Information

We use your information to:

• Respond to your enquiry and provide the assessment or services you have requested
• Communicate with you about our services
• Improve our website and services
• Comply with legal obligations

We will never sell your personal information to third parties.

4. Legal Basis for Processing

We process your personal data based on:

• Consent: When you submit our contact form
• Legitimate interest: To improve our services and website
• Legal obligation: Where required by applicable law

5. Data Sharing

We may share your data with:

• Service providers who assist us in operating our website (hosting, email)
• Professional advisors (legal, accounting) as necessary

All third-party service providers are required to protect your data in accordance with applicable privacy laws.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption in transit (TLS/SSL) and secure storage practices.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 24 months after your last interaction with us.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at [email protected].

9. Cookies

Our website uses only essential cookies required for the website to function. We do not use tracking cookies or third-party advertising cookies.

10. Mobile Information & SMS Compliance

If you provide your phone number and opt in to receive SMS messages from BetterWrk, you may receive text messages related to:

• Meeting reminders and scheduling confirmations
• Operational updates related to your engagement
• Customer support coordination

Opt-out: You may opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance. Message frequency varies. Message and data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for any reason.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us: